Royal Grammar School
Worcester
Case Study
Bespoke IT Service & Support
RGS Worcester is a large grammar school encompasing two nearby prep schools. It’s a school with a reputation for providing its pupils with the best equipment as well as the best standard of education. RGS is a conventional network with Apple client devices. Rob Berry, Director of Computing and IT, balances the dual roles of running the academic IT department and having responsibility for the school’s IT services and technicians. ICTn have been at RGS Worcester since 1997. ICTn went in for a job back then which took three days and we are still there 20 years later!
A System Built to Last
Five years ago, wireless was ‘nice to have’, but not having it wasn’t the end of the world. Now, if the wireless network is down for five minutes, it’s pandemonium. In RGS Worcester every student and teacher has two devices so losing the network can be catastrophic. The pro-active monitoring system that ICTn use, works very well for RGS Worcester. The systems have to be resilient – we have just upgraded the email server and put in two exchange boxes to offer resilience.
ICTn actively monitor the network and respond to what is found. It’s important that things are fixed before the users are even inconvenienced.
Skilled Expertise
The ICTn team has a skillset essential to RGS Worcester but its not needed every day. It therefore becomes a cost-effective way of accessing the technical expertise and knowledge needed. ICTn work with other schools as a result have a profound understanding of the marketplace and the requirements of the education sector. We know what works – and what hasn’t worked.
“As well as getting very good technical support, I get advice I have complete faith in, as our relationship is 20 years old. “
“When I need new IT equipment, I don’t go shopping, I pick Sean’s brains. We usually buy through ICTn as Sean will train us up on any new equipment”.
Rob Berry, Director of Computing
The Result
RGS Worcester have found that ICTn understand the unique marketplace and its requirements – they get it. Instead of spending three days looking into something, after a short phone call it all becomes clear. Working with ICTn has become cost effective and time saving for RGS Worcester
