RGS Worcester is a large grammar school encompasing two nearby prep schools. It’s a school with a reputation for providing its pupils with the best equipment as well as the best standard of education. RGS is a conventional network with Apple client devices. Rob Berry, Director of Computing and IT, balances the dual roles of running the academic IT department and having responsibility for the school’s IT services and technicians. ICTn have been at RGS Worcester since 1997. ICTn went in for a job back then which took three days and we are still there over 25 years later!
Ten years ago, wireless was ‘nice to have’, but not having it wasn’t the end of the world. Now, if the wireless network is down for five minutes, it’s pandemonium. In RGS Worcester every student and teacher has two devices so losing the network can be catastrophic. The pro-active monitoring system that ICTn use, works very well for RGS Worcester. The systems have to be resilient – we have just upgraded the email server and put in two exchange boxes to offer resilience.
ICTn actively monitor the network and respond to what is found. It’s important that things are fixed before the users are even inconvenienced.
Most lessons are now IT orientated. ICTn combines the experience of other customers with specialist knowledge of education, understanding that the workplace, the constraints and pressures faced are why systems implemented must make lives easier, not more complicated. The Marches has experienced working with the ICTn to be one which is cost-effective and a time saving way of accessing expertise. With tailored advice, we understand what IT in schools will look like in five years and how to help develop a unique plan to keep the Marches on track.
THE RESULT
RGS Worcester have found that ICTn understand the unique marketplace and its requirements – they get it. Instead of spending three days looking into something, after a short phone call it all becomes clear. Working with ICTn has become cost effective and time saving for RGS Worcester.
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